OUR SECTORS

At European Tech Recruit, our sectors cover a wide range of industries within the field of technology.

Submit vacancy
Looking for
tech jobs in the US?
Visit USA Tech Recruit

Job search

Our sectors

Client services

About us

Looking for
tech jobs in the US?

Visit US Tech Recruitment

Client services

At European Recruitment, our sectors cover a wide
range of industries within the field of technology

Submit Vacancy

About us

At European Recruitment, our sectors cover a wide
range of industries within the field of technology

Submit Vacancy

Client services

Learn about the range of client services we offer at European Tech Recruit, and browse through our case sudies.

Submit vacancy
Looking for
tech jobs in the US?
Visit USA Tech Recruit

Looking for
tech jobs in the US?

Visit US Tech Recruitment

Our Sectors

At European Recruitment, our sectors cover a wide range of industries within the field of technology

Submit Vacancy

About us

Learn about European Tech Recruit's mission, values, our team, and our commitment to DE&I.

Submit vacancy
Looking for
tech jobs in the US?
Visit USA Tech Recruit

Looking for
tech jobs in the US?

Visit US Tech Recruitment

Our Sectors

At European Recruitment, our sectors cover a wide range of industries within the field of technology

Submit Vacancy

Technical Account Manager

Recruitment Consultant
Ethan Liew
Posted
2 months ago

Technical Account Manager ( Contract)

 

Job Description

  • Manage key account clients’ E2E activities after sales, providing services such as on-boarding, migration projects, training, updates and upgrades, issue resolution, and more.
  • Ensure timely completion of required actions for key accounts, maintaining both quality and quantity. This includes customer service reports, customer visits (on-site if necessary), customer resource usage analysis, and optimization suggestions.
  • Provide support for key service go-live, large-scale project delivery, service migration, and customer enablement for key accounts.
  • Employ project management methodology throughout delivery: initiation (requirement gathering/analysis), planning, execution/implementation, monitoring/control (including optimization), acceptance, handover, and closure.
  • Effectively manage issues and requirements raised by key accounts, frontline personnel, and our client’s cloud service managers.
  • Regularly collect, identify, and review key requirements to promote timely inclusion in the requirement pipeline and ensure implementation – all with the goal of improving customer satisfaction and product quality.
  • Collaborate with sales, partner management, enterprise business, and other relevant departments to: 1) Optimize key account requirement management and delivery processes, regulations, systems, and tools; and 2) Provide training and enablement for related personnel.
  • Participate in presales activities as needed, providing technical expertise, solution architecture, consulting, and potentially initiate delivery planning and early-stage client engagement.

 

Skills

  • Cloud services knowledge & experience
  • Project management methodologies (PMP, Prince2, Agile-Scrum, and Waterfall).
  • Familiarities with SDLC, DevOps, CI/CD, QA, and other development methodologies

 

Preferred Experience

  • Experience working with and utilizing cloud services.
  • 5+ years of O&M/delivery/development experience in the IT/CT industry, with a technical background in a related field.
  • Experience in O&M customer service of mainstream cloud vendors (AWS, Azure, Google Cloud, etc.) is a plus.
  • At least two years of experience in public cloud O&M or VIP customer service, including an understanding of basic O&M processes and the ability to utilize them for problem resolution and goal achievement.
  • Profound customer engagement, customer success, and stakeholder management abilities
  • At least one year’s experience in product requirement analysis, requirement management, and product development, including mastery of the basic functions and cloud service architecture of mainstream cloud services.
  • Previous engagement in product availability optimization, with insights on reliability, maintainability, and performance optimization.
Industry
Contract Type
Contract
Location
United States
Work Model
On-Site

Apply Now

By applying to this role, you acknowledge that we may collect, store, and process your personal data on our systems.

For more information, please refer to our
Privacy Notice

    Name
    Email
    Phone
    Location
    Message

    Upload CV:

    Choose file

    Formats: Word, PDF (max. size: 20MB)

    Subscribe for industry highlights.

    Send Application

     

    Other relevant jobs

    Submit CV
    Submit Vacancy