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IT Service Coordinator

Recruitment Consultant
Oliver Ward
Posted
2 months ago

We are looking for an IT Service Coordinator to join our client on a remote basis for an initial 12-month assignment (with extensions, or potentially being transferred full-time). You would be joining a world-leader in the field of free and open source software.

Responsibilities

  • Assist in the creation and maintenance of ITIL processes  including problem management, major incident management, incident management, request management, knowledge management, service level management, and configuration management.
  • Generate and analyze reports using spreadsheets with pivot tables, graphs, and other data representation tools.
  • Conduct ticket data reporting and report analysis using existing tools.
  • Administrate the existing list of approved software used by the business and ensure it is up-to-date.
  • Assist with maintaining the IT Services Catalog.
  • Assist with various service management administration tasks as directed by the manager.
  • Create process documents for the team based on provided inputs.
  • Work with Jira (ticket management tool) administrator to build automated workflows based on ticketing data analysis and findings.
  • Act as a backup and delegate for the IT Service Manager’s tasks and calls.
  • Propose projects and actions to IT Service Manager based on service level attainment, ticketing data, root cause analysis outcomes, and defect prevention.

Requirements

  • Experience or studies in IT Services, IT Service Management, or Business Analytics.
  • Specific experience in ITIL, especially around problem management and process management, is highly desirable.
  • Familiarity with Jira SM (formerly Jira SD) is highly desirable.
  • Familiarity with DevOps is a plus.
  • Proficient in spreadsheet user for reporting and data analysis.
  • Strong understanding of pivot tables, graphs, and data representation techniques.
  • Fluency in English is required.

Benefits

  • Initial 12 month assignment, with strong likelihood of extension or transition to a full-time employee.
  • Full remote working available.
  • Flexible working hours.
Industry
Software Engineering
Contract Type
Contract
Location
Germany
Work Model
Remote

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