OUR SECTORS
At European Tech Recruit, our sectors cover a wide range of industries within the field of technology.
Looking for
tech jobs in the US?
tech jobs in the US?
Looking for
tech jobs in the US?
At European Recruitment, our sectors cover a wide range of industries within the field of technology
At European Recruitment, our sectors cover a wide
range of industries within the field of technology
At European Recruitment, our sectors cover a wide
range of industries within the field of technology
Client services
Learn about the range of client services we offer at European Tech Recruit, and browse through our case sudies.
Looking for
tech jobs in the US?
tech jobs in the US?
Looking for
tech jobs in the US?
At European Recruitment, our sectors cover a wide range of industries within the field of technology
About us
Learn about European Tech Recruit's mission, values, our team, and our commitment to DE&I.
Looking for
tech jobs in the US?
tech jobs in the US?
Looking for
tech jobs in the US?
At European Recruitment, our sectors cover a wide range of industries within the field of technology
Support Analyst (Service Delivery)
Recruitment Consultant
George Rose
Contact Details
Posted
2 months ago
Role & Responsibilities
General
- Contribute to a collaborative and high-performing team culture, promoting effective communication and knowledge sharing
- Adhere to business processes and policies including time-sheeting.
- Identify opportunities to improve our engagement with clients and our products.
- Be an advocate for our clients, offering high quality interactions.
Support
- Respond to customer queries within Service Level Agreements
- Triage and re-produce support queries raised by internal and external customers.
- Use your software knowledge to troubleshoot and provide valuable service.
- Manage client support updates in a timely fashion, collecting information from relevant internal departments.
- Track and manage incidents using ticketing systems, ensuring that issues are resolved within agreed-upon timelines.
Service Delivery
- Prepare and provide service management reporting
- Facilitate high priority incident and problem management
- Facilitate client contracts regarding support obligations
- Recommend and implement service improvements
Skills and Attributes
- Building rapport with clients and collaborate with internal teams.
- Analytical mindset to understand complex problems, analyze data, and provide recommendations for clients
- Efficiently managing time and competing priorities
- Excellent verbal and written communication skills with a focus on creating a positive customer experience.
- Strong understanding of software solutions and how to diagnose and resolve issues effectively.
- Minimum 3 years’ experience supporting software clients
- AWS experience
- ITIL certified required
- Experience in Jira service management system or similar required
Industry
Software Engineering
Contract Type
Permanent
Location
United Kingdom
Work Model
On-Site
Apply Now
By applying to this role, you acknowledge that we may collect, store, and process your personal data on our systems.
For more information, please refer to our
Privacy Notice
Other relevant jobs
Posted 1 month ago
IT Solution Architect
Type of contract
Permanent
Location
Germany
Type
Remote
Posted 1 month ago
Technical Program Manager
Type of contract
Permanent
Location
United Arab Emirates
Type
Remote
Posted 2 months ago
Test Engineer in SW Development
Type of contract
Contract
Location
Germany
Type
On-Site
Posted 2 months ago
Software Engineer (Go)
Type of contract
Permanent
Location
United Arab Emirates
Type
Remote
Posted 2 months ago
Principal DX Software Architect
Type of contract
Permanent
Location
United Kingdom
Type
On-Site
Posted 2 months ago
Senior Software Engineer (iOS)
Type of contract
Permanent
Location
Germany
Type
On-Site
Posted 2 months ago
Site Reliability Engineer
Type of contract
Permanent
Location
Ireland
Type
Hybrid
Posted 2 months ago
IT Service Coordinator
Type of contract
Contract
Location
Germany
Type
Remote
Posted 2 months ago
Software Engineer – Distributed Systems and Security
Type of contract
Permanent
Location
Netherlands
Type
On-Site
Posted 2 months ago
Software Product Technology Manager
Type of contract
Permanent
Location
United Kingdom
Type
On-Site
Posted 2 months ago
Software Engineer
Type of contract
Permanent
Location
Germany
Type
On-Site
Posted 2 months ago
Senior Software Engineer (Frontend)
Type of contract
Permanent
Location
United Arab Emirates
Type
Remote
Posted 2 months ago
Support Analyst (Service Delivery)
Type of contract
Permanent
Location
United Kingdom
Type
On-Site
Posted 2 months ago
Software Test Manager
Type of contract
Permanent
Location
Germany
Type
On-Site
Posted 2 months ago
Principal Software Engineer
Type of contract
Permanent
Location
Germany
Type
On-Site
Posted 2 months ago
Site Reliability Engineer
Type of contract
Permanent
Location
United Arab Emirates
Type
Remote
Posted 2 months ago
AI Engineer
Type of contract
Permanent
Location
Netherlands
Type
On-Site
Posted 2 months ago
Engineering Manager – Developer Tools
Type of contract
Permanent
Location
Switzerland
Type
Remote
Posted 2 months ago
Software Engineer
Type of contract
Permanent
Location
Germany
Type
On-Site
Posted 2 months ago
Radio Frequency Engineer
Type of contract
Contract
Location
Sweden
Type
On-Site
Posted 2 months ago
Java Developer
Type of contract
Permanent
Location
Netherlands
Type
On-Site
Posted 2 months ago
Senior Rust Developer
Type of contract
Permanent
Location
United Arab Emirates
Type
Remote
Posted 2 months ago
Founding Systems Engineer
Type of contract
Permanent
Location
United Kingdom
Type
On-Site
Posted 2 months ago
Solutions Architect
Type of contract
Permanent
Location
Germany
Type
On-Site
Posted 2 months ago
Operations Engineers
Type of contract
Contract
Location
Germany
Type
On-Site
Posted 2 months ago
Vehicle Dynamics Control Algorithm Engineer
Type of contract
Permanent
Location
Germany
Type
On-Site
Posted 2 months ago
Vehicle Dynamics Control Algorithm Engineer
Type of contract
Permanent
Location
Germany
Type
On-Site
Posted 2 months ago
Blockchain / Rust Developer
Type of contract
Permanent
Location
United Arab Emirates
Type
On-Site
Posted 2 months ago
Blockchain / Rust Developer
Type of contract
Permanent
Location
United Arab Emirates
Type
On-Site
Posted 2 months ago
Programming Languages Researcher (PAYE)
Type of contract
Contract
Location
United Kingdom
Type
On-Site
Posted 2 months ago
Programming Languages Researcher (PAYE)
Type of contract
Contract
Location
United Kingdom
Type
On-Site
Posted 2 months ago
Senior Software Engineer
Type of contract
Permanent
Location
Germany
Type
On-Site
Posted 2 months ago
Senior Software Engineer
Type of contract
Permanent
Location
Germany
Type
On-Site
Posted 2 months ago
Senior Architect – JS/WASM Execution Engine
Type of contract
Permanent
Location
Germany
Type
On-Site
Posted 2 months ago
Senior Architect – JS/WASM Execution Engine
Type of contract
Permanent
Location
Germany
Type
On-Site